Each April, we’ll adjust the monthly amount you pay for your broadband and increase by a flat rate of 3.9% (which is lower than Vodafone, BT, EE, Talktalk, Virgin and Plusnet’s current price rise commitments).
The CPI rate that we will adjust your bill by this amount of 3.9% on your monthly billing. This change will only apply to all our broadband packages (some exemptions apply).
For example if your broadband bill is GBP30/month a 3.9% increase will change you monthly bill to GBP31.17.
These changes are being made due to increased running costs and further investment in the network. They will allow us to continue to offer resilient, totally unlimited usage as standard. That investment also means we can bring faster speeds to customers, including full fibre, to help meet increasing data demands.