Eastbourne Full Outage - Cityfibre

Description: Major Incident INC0271766 Eastbourne Area Cityfibre are currently investigating an issue affecting multiple services in the Eastbourne area. Our teams are working urgently to identify the cause and restore services as quickly as possible. CityFibre field engineers and third-party engineers are on site and have carried out OTDR (Optical Time-Domain Reflectometer) tests. These tests help determine how far network traffic can travel along the fibre before it fails, which in turn indicates the location of a fibre break. Initial results from CityFibre indicate that the fault lies within one of our third-party networks. We are now working closely with our third-party provider to confirm this and pinpoint the exact location of the break. Next Update: 13:00, 04/05/2025