Major Incident Update

We are aware of an ongoing incident affecting a number of services. Our Engineers are conducting preliminary investigations to determine the comprehensive Service Impact Analysis.

We apologise for the inconvenience caused. Our main priority is to deliver the levels of service that our customers deserve and as such we have invoked our Major Incident Process. CityFibre are working to affect a full restoration as soon as possible.

December 11, 2023 – Outage Report

Incident Start Time: 00:01 Dec 11, 2023

Incident Completion Time: 08:00 Dec 11, 2023

MS3 are performing planned maintenance activity on our Core Network, which requires a period of up to 8 hours downtime. The activity will support improved network stability and scalability for the future.

Please note: Provisioning freeze from 00:01 Friday 8th December - 23:59 Sunday 10th December

We thank you for your patience and co-operation.

Thank you,

Team Octaplus

December 6, 2023 – Outage Report

Incident Start Time: 00:01 Dec 6, 2023

Incident Completion Time: 08:00 Dec 6, 2023

Location: Coventry

Cable replacement - Damaged cable to be cut then replaced

Services will experience an outage for the duration the maintenance window.